Technical failure or duplicate charge
Contact us if a confirmed payment does not unlock Maker, the same purchase is charged more than once, the supplied feature is materially defective, or the service is not as described. We will first try to restore or correct access and, where appropriate, provide a refund.
Change of mind
Because Maker is a digital service made available immediately at your express request, change-of-mind refunds are generally not offered once access has been supplied or clean output has been used. This position does not override any refund, repair, replacement, or other remedy you are entitled to under applicable law, including the Australian Consumer Law.
Before purchasing
The full editor, live fit checks, built-in sample, calibration sheet, and one watermarked low-resolution preview are available free so you can assess the workflow and your printer before purchasing. Printer drift, incorrect supplier dimensions, scaling settings, and ordinary stock waste are not product defects.
Requesting help or a refund
Email hello@realb.it with the address used at checkout, approximate purchase time, receipt or checkout reference if available, and a short description of the problem. Please do not attach confidential customer artwork unless we specifically ask for a redacted example. We aim to respond within five business days.
Operator
LabelFit is operated by realb.it, 103–105 O'Riordan Street, Mascot NSW 2020, Australia.